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Important Information |
We are not responsible for shipping charges incurred when:
(1) the costumer provides incorrect or outdated address,
(2) the gift recipient is on vacation or not home on repeated
delivery attempts, the customer does not promptly provide a correct/ new
delivery address.
If the transportation company is forced to return a gift to us after 2
delivery attempts for any of the above reasons, the customer will be
charged for the shipping and handling.
We will resend the gift to a new address at the customer's request if
the customer agrees to pay an extra shipping and handling charge plus a
package rerouting fee.
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FREQUENTLY ASKED QUESTIONS |
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SHIPPING
Our shipping charges are inclusive of
processing, handling and shipping cost. Shipping options are available
upon checkout. If you need assistance in selecting shipping options, please
call us at 1-800-393-2181 and a customer service representative will
assist you with your order. We take great care in appropriately
packaging and shipping your order. We will not be responsible
for any damage to the items during shipping. |
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PLACING YOUR ORDER
Once you have chosen your product, you can order directly via our
secure shopping cart system. Your product will appear in the shopping
cart. If you wish to select more products, click the 'Continue
Shopping' button to go back to the site for more selections. When you
are done selecting your products, please click the 'Checkout' button. |
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HOW DO I MODIFY THE CONTENTS OF THE SHOPPING CART
If you wish to modify the quantity of your products, please change the
number in the quantity box and click 'Update'. This will change the
product quantity. If you wish to delete the product you have selected
in your cart, you have either of the following options: modify the
product quantity to '0' (zero) and click update, or click 'Empty Cart'
if you want all the contents emptied. |
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CHECK OUT
When you are finished with this step, you can check out. Our automated
system will lead you through the checkout process, page by page.
Please fill out the sender information, recipient information, select
the delivery date of your item and type in any message you wish to
attach, in the box provided for personalized messages. After this
step, you will be led to the next secure process where you will fill
out information regarding your payment. You can either choose to enter
credit card information or you call in your credit card details as
soon as you place the order. Our able staff will be happy to assist
you as always. When you finish with the checkout process, our system
will generate an order tracking or reference number for you which will
also be e-mailed to you at the e-mail address you provide. |
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HOW DO I FIND OUT THE STATUS ON MY ORDER
Please call us at 1-800-393-2181 or 609-720-0300and our customer
service staff will be happy to update you.
You may also log in on to our Live
Support System via which you will be able to chat with a customer
service representative regarding any queries.
You may send us an e-mail at
info@sendpens.com.
You may use the Contact Us Form. |
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